Your visit to the OVC Smith Lane Animal Hospital will always begin with a smile and a friendly face. When you enter our facility, we encourage you to check-in with our friendly and knowledgeable client services staff that will greet you and get you all setup for your appointment. If you would like, help yourself to coffee, wireless internet, and our educational material that is complimentary to you in our spacious lobby.
If this is your first appointment with us, then make sure to give yourself a few extra minutes to chat with us so we can obtain some information from you that will help us serve you better. Upon check-in, a graduating veterinary student and supervising veterinarian will come greet you in the lobby and introduce themselves to both you and your pet before entering an examination room. It is important to know that a consistent medical team will always be tending to the needs of you and your pet. After your appointment, swing by client services again to our check out desk, separate from our check-in desk in order to ensure a low-traffic and stress-free environment.
If you would like a tour of our facilities, feel free to ask and one of our staff members or student veterinarians will be happy to show you around the place we call home. We certainly hope that you will enjoy your experience here at the Primary Healthcare Centre, and look forward to seeing you again in the future!